Refund policy

Return Policy for VITALYNE

We are committed to ensuring your satisfaction with VITALYNE. If you’re not fully satisfied with your purchase, our 7-day return policy allows you to request a return within 7 days of receiving your item.

Eligibility for Returns

To qualify for a return:

  • The item must be unopened, unused, and in its original condition with all packaging intact.

  • You must provide a valid receipt or proof of purchase.

How to Initiate a Return

For USA:

Contact us at support@vitalyne.shop to initiate your return. Once approved, ship the item to:

4838 Crazy Horse Lane, Westerville, Ohio 43081, United States

Once your request is approved, we will provide a return shipping label and detailed instructions. Items sent back without prior approval will not be accepted.

Damages or Defective Items

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately to resolve the issue.

Non-Returnable Items

We cannot accept returns for:

  • Opened or used items.

  • Sale or promotional items.

  • Gift cards.

Exchanges

If you need a replacement, return the item as per our policy and place a new order for the desired product.

Refunds

Refunds will be processed after we inspect and approve the returned item. Approved refunds will be issued to your original payment method within 3 business days. If you have not received your refund after 5 business days, contact us at support@vitalyne.shop.

For any questions or assistance, our support team is here to help.

Thank you for choosing VITALYNE!